RETURNS POLICY
Exchanges
Return Policy
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at nhbsalonorders@gmail.com with details of the product and the defect.
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You can send the item you believe to be defective to:
NHB Events pty lts.
454 Edith st
Montana
Pretoria
0181
South Africa
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Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement due to the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price using the original method of payment.
Refunds Permitted
Return Policy
We accept returns. You can return unopened items in their original packaging within 14 days of your purchase with a receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or exchange.
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Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price, and a credit will automatically be applied to your original method of payment. Only regular-priced items may be refunded. Sale items are non-refundable.
To follow up on the status of your return, please contact us at nhbsalonorders@gmail.com
No Refund on the following
Please note that we do not allow refunds or exchanges on :
Tweezers
Tools
Implements
All open & used products
As they are a sterile tool and cannot be exchanged once opened.
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All services are non-refundable. We allow fixing within 7 days of the service at no cost.
Shipping
To return the item you purchased, please mail it to:
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Nhb events pty ltd.
454 EDITH ST
Montana
Pretoria
0125
South Africa
(Note , Di'salon )
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Refunds do not include any shipping charges. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.